We were so lucky to find Mark Herrmann to train our dog. We are first time dog owners. Mark was approachable, thoughtful, a great communicator, knowledgeable, and dedicated to helping us. He also loves dogs. I called about a dozen places and when I spoke with Mark, I knew he was a good fit. He was very interested in hearing what we needed and what our dogs unique needs were. He had a set of lesson plans which he provided to us and these were helpful. He also made adjustments based on us and our dog. He spent time getting to know our dog and observing his personality, behavior, and temperament. He was good at giving us feedback on our practice. One of the best things about Mark is he really addressed the issues that all of us were facing with this new dog. For example, I have a history of being afraid of dogs, and my daughter loves dogs and always wants to play with them. I felt like Mark got to know us in just four sessions and he did become our friend. Later an issue came up with the dog and I contacted him just as he had said we could. He came to the house, free of charge, and helped with the issue which was a big relief! He contacted me later to follow up. He even checked in to see how our dog was doing after neutering surgery!
'We couldn’t have asked for a better experience and we are so grateful for Audrey’s and Mark!